I can’t really remember much else If you prepare for a wide range of competencies you should be okay- e.g. If he feels you're capable. AnisaFudge. This will be a typical behavioural interview validating your skills and detecting strengths necessary for the job in the particular banking sector. Getting an Interview. My manager kept telling me that I had the skills necessary to do so. For further information please visit the event website. Getting an Interview. Personal accounts. Hi. You must create your own answers, and be prepared for any interview question in any interview. I interviewed at Santander. Free interview details posted anonymously by Santander interview candidates. Your trust is our top concern, so companies can't alter or remove reviews. Interviewer will play a client of a bank, and you will play a banker. Whether you're new to the field or have experience as a banker, expect personal banker interview questions to focus on the essential skills and responsibilities of this key financial position. Our interview questions and answers are created by experienced recruiters and interviewers. While the specific responsibilities vary based on the size and structure of the company, a personal banker is usually responsible for providing financial advice and pairing the most appropriate accounts and services to help … If possible, try to stress the importance of and your ability to communicate effectively to your interviewer. In a recent interview with American Banker, Wennes said that among other things, Santander will launch an unsecured personal loan and emphasize its global ties in ramping up commercial lending. If not, I then use my best judgement to determine what role or person would be best handling the duty. Unless you manage to demonstrate excellent communication and sales skills, and a decent … While I always try to be a subject matter expert on any job that I do, working with external customers can always bring new things. As an experienced loan or finance professional, your interviewer is likely very confident in the skills that you would bring to the team. 68 % Neutral. Interview questions and answer examples and any other content may be used else where on the site. Santander is a multinational bank and a leading graduate employer. In the article below, we will provide you with a step-by-step overview of the best tips for successfully passing the Santander candidate assessment process during recruitment: job application, online aptitude tests, assessment centre, interviews. Boston-based Santander Bank recently laid off approximately 200 employees in its consumer and business banking division, according to the unit’s new leader, who is shaking up how the bank works with small businesses. 68 % Neutral. The banking industry allows me to tap into both areas and have a lot of fun making positive customer experiences along the way. They contacted me because of my background in sales at Comet. Life in our Newport branch is busy, fast-moving, challenging but always rewarding. personal banker - speaking to customers about their personal needs for banking, whether this be, current accounts, credit cards, loans or insurances. The interview process starts with several basic (screening) questions. In my current role, I communicate very regularly with our sales staff on each customer that we work mutually together with. In your answer, talk about any experience you have in working a multi-line phone system. Find out more at Santander.co.uk 124 connections. Our goal is to become one of the best banks in the world to work for. Interviews at Santander. I applied online. In the end, your interviewer wants to walk away from this question knowing that you'll be able to provide top notch service to the clients of Santander Bank. Interviews at Santander. Interviews at Santander. António will be a member of the Group management committee and report to the Group CEO. Experience 25 Ratings. Explain the steps you take to eliminate minor mistakes and ensure your customer transactions and paperwork are accurate. People would talk to a first recruiter and this recruiter could send you to another recruiter if he likes you. 27 Interview Reviews. Basically the ones I have posted above. Allowing you to craft perfect responses for your next job interview. I have spent two weeks before training in a branch to Shadow another banker in order to better understand the needs. Location: North West. Would be happy if you could help? If hired for this role, I will take the time over the first weeks on the job to fully understand your product line, costs and typical financing procedures so I can hit the ground running in no time. The most important thing that a customer wants to understand is why financing is denied and my experience in the finance industry lends well to me explaining the importance of credit scores and debt to equity ratios. If hired for this role with Santander Bank, my efficiency would be very high because of my experience with the entire mortgage loan closing process and my ability to handle certain challenges quickly with that experience. The hiring manager was nice it was hard to tell how he felt in the beginning but then the interview came relaxed and we both were laughing due to our conversation. After I have a comfortable handle on my team, my next goal would be to divide up work in the best way possible that gets people working to their strengths. Personal banker, 23, who preyed on elderly customers to steal £50,000 from their accounts is jailed for two years Natasha Bassi, 23, admitted to defrauding 14 Santander bank customers I will achieve this through continued education and leadership training while also proving my value to you through my everyday work ethic.". Role play is a typical “finale” of a personal banker interview. Personal Banker at Wells Fargo Greater New York City Area Financial Services. As you can see from my resume, my career out of college started in auto sales. Getting an Interview. I did accept the offer to become the supervisor and after just three months, I fully realized that the position wasn't for me. You will also be asked why you want to be a bank teller and about your previous experiences with customer service, cash handling, and bank products. 8 % Employee Referral. Registered Number 2294747. Review of Personal Banker at Santander. 1.0. Was interviewed by the regioanl operational manager and branch operations manager. Santander UK plc. If hired for this role at Santander Bank, you will have the opportunity to interact with a wide variety of customers. 16 % Negative. If hired for this role, my immediate goal upon starting would be to get to know my team very well. Hard. Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. How many years of experience do you have in sales. From there we took a lot of lessons moving forward and I worked through a new customer service policy for my team to follow moving forward.". ", "As someone who thrives in a team based atmosphere, I would be able to step in and become an effective team player from the first day. 80 % Employee Referral. ", "First, I would make sure that I fully understood the situation by asking more questions of the customer and would do so in a very polite and professional manner. We have thousands of questions and answers created by interview experts. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. by eFinancialCareers 12 January 2013 Question: Tell me about a time when you worked in a successful team. 16 % Negative . I have to triage calls based on customer needs and utilize the system to transfer calls, place customers on hold or push through to another person's voicemail. Salary information comes from 22 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Positive. Are you sure you want to replace it? Average Santander Personal Banker yearly pay in the United Kingdom is approximately £18,744, which is 12% above the national average. António will join Santander on 1 September 2020 as Regional Head of Europe. When you join us as a Personal Banker, you'll be joining a company that's focused on making things simple, personal and fair for both our customers, and our colleagues. 4 % More. I applied online. If it was an issue that I had to approach my manager about, I would do so immediately and I would show the customer where they could wait in the lobby. Being responsible for the customer service for our customers, I felt very responsible for losing this client and had to break the news to our leadership team. ", "Careers in banking run in my family! Some key things that have helped me master this part of my current job are my willingness and ability to learn my company inside and out and my clear and concise communications with customers that call. 70 % Neutral. Company Reviews; Company Culture; 10 of the Best Companies for Working From Home; 11 Companies That Let You Work Remotely; The Top 20 Jobs With the Highest Satisfaction As you answer the question, stay focused on the professional and resourceful approach that you would take with customers when put in this situation and don't hesitate to talk about any similar experiences you've handled in the past on the job. If hired for this role at Santander Bank, you will have the opportunity to interact with a wide variety of customers. He was most recently the executive director of financial planning and analysis for Santander Bank and Santander US. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. "If hired for this role, I understand that I'd be working among a great team of Tellers, Loan Officers, Analysts and Advisers and I really love this aspect of the role here at Santander Bank. The process took 2+ months. I was called the very next day for an offer. Don't go into an interview unprepared. This will replace the current featured interview for this targeted profile. Santander Personal Banker Interview Questions. In your answer, be sure to explain why this skill applies to this role. "I take a very well rounded approach with my team that is both personable and professional and I've honed this approach through my time and experience as a senior leader. 57 reviews from Santander employees about working as a Personal Banker at Santander. I rely on my ability be upfront in speaking with everyone that I work with, no matter what role they play with the organization. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. They contacted me because of my background in sales at Comet. All three of them sat at the end of this long table in front of me. 1 Interview Review. I interviewed at Santander (Boston, MA (US)) in January 2015. AnisaFudge . Talk about how this position will help you achieve your goals! Personal banker belongs to popular customer service jobs. 8 % Employee Referral. Date Published: August 2020. Share your career plans. 1. Making the correct referrals to partners through mortgages and protection, and transacting on customers account for example transfers. I applied online. Santander Review #26962. Online … Applied Online. Personal banker belongs to popular customer service jobs. You might have to try and sell a product. I interviewed at Santander (Brooklyn, NY (US)) in March 2016. I had become very close friends with a lot of the people I was now supervising and that made the real difficult for me. They promise you everything during the interview but will call you days before you begin to tell you the orig… Shared on October 23, 2019 - Banker - Montgomery-Chester District Interviewed with District Executive, then Region President, was told the following day that final approval was given to hire me and they were working on formal offer. Banking industry allows me to tap into both areas and have a communication style is. Will likely be able to simply answer this question gives them the opportunity to interact with a and... My name attached to it and therefore, always review my work before sending it out and... Review and revise any answer you send US next job interview a majority of decision... The client to ask a lot of fun making positive customer experiences along way! Work at Santander was asked... 28 Nov 2016 a Personal Banker at Fargo. Jobs Fair on Wednesday 1st may at the heart of the best banks in banking. New staff on our site pay in the UK and a career at.... 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